Shipping & Delivery

Packaging

Our packaging is designed to be as eco-friendly as possible and are reusable/recyclable/biodegradable. 

Gift Orders

If you'd like to add a gift message to the package, you can leave a note at checkout or email us at customerservices@echo-jewellery.co.uk with the order number.

Shipping Services

We ship worldwide from Romsey, UK.

We offer free shipping within for orders over GBP£50, and free shipping worldwide for orders over GBP£200.

 For standard shipping, we use Royal Mail services:

• All the UK orders are shipped via Royal Mail Tracked 48 service with delivery confirmation.
• Orders to Europe are shipped via Royal Mail International Tracked service with end-to-end tracking.
• Orders to the rest of the world are shipped via Royal Mail International Tracked & Signed service with full tracking and signature required upon delivery.
• For international express shipping, we use DHL or DPD express services. 

Processing Time

Most of our items are handmade to order and require 1-3 working days to process depending on the design. 

Orders are processed chronologically by default. If you would like us to prioritise your order, please email our team at customerservices@echo-jewellery.co.uk with your order number. 

Delivery Time

The estimated delivery time upon dispatch is as follows:

Standard Shipping

• 1-2 business days to the UK
• 3-5 business days to EU countries 
• 5-7 business days to North America, Oceania, and Asia 
• 7-12 business days to the rest of the world  

Wrong Delivery Address Entered

It is the customer's responsibility to enter the correct shipping address when ordering from our website. If you have placed an order and have put the wrong address, please contact us as soon as possible via email at customerservices@echo-jewellery.co.uk. If the package has been shipped with a tracking number issued, a £10 ‘return to sender’ fee and further £15 postage fee will be charged for international orders, a £5 ‘return to sender’ fee and further £5 postage fee will be charged for UK orders. 

Parcels Returned to Sender/Failed Delivery

If a package was returned to sender or lost due to "Delivery Attempted - No Answer", a £10 ‘return to sender’ fee will be charged for all orders.

Track Your Order

Once your order has been shipped, you will receive an email with the tracking info of the shipment.

If you have any problems with order tracking, please contact our team at customerservices@echo-jewellery.co.uk.

Pre-orders and Back-orders

For all pre-/back-orders, please note that the estimated delivery time is a guide only and items can be shipped before or after this date.

UK customers - If your order contains both in-stock and pre-/back-order items, we will send your entire order when the final item arrives. If you wish to receive the items in stock first, please place your order as 2 separate orders.

International customers - All of your items will be shipped together when your pre-/back-order items are in stock.  

Return & Refunds

If you are not satisfied with your purchase, you can create a return and send back your purchase within 10 days of receipt. We are happy to offer a refund on unsuitable items that are returned to us in accordance with our Returns Policy.

Returns Policy

• All items should be returned new and unused, with the original packaging within 10 calendar days from the day after you receive your order. 
• Any authenticity cards, dust bags and tags provided as part of the original packaging should also be returned. 
• Returns that are damaged, soiled, worn or altered may not be accepted and could be sent back to you.

Non-returnable Items

• We cannot accept returns of pierced earrings. This is for hygiene reasons and doesn't affect your statutory rights.
• Merchandise purchased at a discount of 40% off or more or labelled as Final Sale, may not be returned or exchanged.
• We cannot accept return/exchange of products that were customised to order. 
• We cannot accept items that have been engraved, personalised or altered.

Damaged/Faulty Goods

• Items are classified as faulty if they are received damaged or if a manufacturing fault occurs. 
• If any item you purchase is faulty, you have the right to reject the goods and have them replaced or refunded within 15 days or if the fault occurs within 30 days you have the right to claim a free repair or replacement.
• Please note that items that are damaged as a result of wear and tear are not considered to be faulty. 
• All our orders are quality controlled and checked before being dispatched. However, if an item you receive is damaged or faulty, please contact our Customer Services Team at customerservices@echo-jewellery.co.uk who will be happy to assist you.

Late Returns

• Returns we receive outside of our 10 days return policy without prior notification will only be accepted in the case of faulty, missing, incomplete or damaged orders.

Exchanges 

We do not accept exchanges. Customers must follow the return process (stated above) for any unwanted products and will need to place a new order for their desired product. A return fee will be applied.

How to Return Your Order 

We use digital return forms instead of printed forms. Simply contact our Customer Services Team at customerservices@echo-jewellery.co.uk who will be happy to assist you.

Refunds

• We are happy to offer a refund on unsuitable items that are returned to us in accordance with our Returns Policy.
• We will credit the full amount to the original purchaser's payment card, excluding any shipping costs. 
• The refund can only be asked by the person who ordered and will only be processed on the mean of payment used for the online purchase. 
• The refund should be treated within 10 working days by your bank. Please note that this time may vary depending on your bank and that we cannot act on it.

Materials & Care 

Real flower jewellery

One-of-a-Kind Beauty: Each piece of real flower jewellery is truly unique, as it features genuine flowers with natural variations in shape and colour. These organic differences are what make each item one-of-a-kind, so your jewellery may vary slightly from the images shown.

Preservation Process: Each flower is meticulously trimmed, cleaned, and dehydrated before being carefully coated in thin layers of resin. This process preserves its natural shape and colour, allowing you to enjoy its beauty for years to come.

Care and Storage Tips: Due to the delicate nature of real flower jewellery, we recommend handling it with extra care. When not in use, store your piece in an airtight container away from direct sunlight to prevent fading and maintain its vibrancy.

925 Sterling Silver 

Pure silver is naturally a soft metal. So, we use 925 Sterling Silver to keep things strong and durable. All styles are stamped with a 925 indicating their purity level.

18K/14K Gold-plated Brass

Electroplating is the process of coating one metal or metal object with a thin layer of another metal, typically by applying a direct electric current. We use triple electro-plated brass that's nickel-free and leaf-free, in order to withstand everyday use and keep the longevity of your pieces. 

Care

Always store your jewellery individually, preferably in your jewellery pouch or an air-tight bag. This will help to keep your piece from being scratched or tangled; as well as help maintain lustre.

It is the inherent nature of metal to develop a natural patina over time as it's exposed to oxygen and moisture. Sterling silver especially will oxidise naturally, but is easily cleaned. By storing your jewellery properly when un-worn, you discourage and help prevent this process.

What to Avoid

Your jewellery is susceptible to damage from the effects of chemicals commonly found in perfume, hair products, cosmetics, cleaning products, and body lotions/oils. To pro-long the life of your jewellery, make it a practice to be the last thing you put on.

Chlorine, salt-water and fresh water can damage precious metals and gemstones by dulling or eroding them over time. Gold and silver are particularly susceptible to damage from chlorine, which can permanently damage or discolour them. Soapy water when bathing can also leave a thin film, which makes the metal seem dull.

How to Clean

Clean your jewellery with a soft, non-abrasive, and lint-free cloth. This helps maintain and or bring back its shine.